Who We Are
Gracie’s Garden Bookstore is operated by Gracie’s Garden, LLC (“we,” “us,” or “our”). This Privacy Policy describes how we handle information when you use graciesgardenbookstore.com and related services, including shopping, free sample requests, reviews, and customer support.
Information We Collect
Information you provide
- Name, email address, phone number, and shipping or billing address when you place an order or contact us
- Order details and messages you send to customer support
- Information submitted through forms such as free sample requests, reviews, or event inquiries
- Marketing preferences when you opt in to receive updates
Information collected automatically
- Basic device and browser information, IP address, and pages visited
- How you found our site, such as from a link, advertisement, or email
- Cookies or similar technologies used for site function, performance, and marketing measurement
Payment information
Payments are processed by Stripe. We do not store full credit-card numbers on our servers. Stripe may collect payment details and related information under its own privacy policy.
How We Use Information
- Process and fulfill orders, shipping, returns, and customer service
- Send order confirmations, shipping updates, and responses to your requests
- Deliver free sample access and related communications when requested
- Improve our website, products, and customer experience
- Measure advertising performance and prevent fraud or abuse
- Send marketing emails only when you have opted in, with an unsubscribe option in each message
- Comply with legal obligations and protect our rights and customers
We Do Not Sell Your Information
We do not sell your personal information or device data to anyone. We do not sell, rent, or trade your name, email address, phone number, shipping or billing address, payment details, IP address, device or browser information, browsing activity, or similar information for money or other valuable consideration.
How We Share Information
When we share information, it is only with trusted service providers who help us operate the business, including:
- Stripe for secure payment processing
- Shipping carriers such as USPS for delivery
- Email delivery and hosting providers
- Analytics and advertising service providers that help us operate and improve the Site
We may also disclose information if required by law, to protect safety or rights, or in connection with a business transfer.
Cookies and Tracking
Our website uses cookies and similar technologies for essential site functions, analytics, and advertising measurement. You can control cookies through your browser settings. Disabling cookies may affect some site features.
Data Retention
We keep order and customer-service records for as long as needed to fulfill orders, provide support, meet legal and accounting requirements, and resolve disputes. Marketing contacts are retained until you unsubscribe or request deletion.
Children’s Privacy
Our books are written for children, but our website and purchasing experience are intended for adults. We do not knowingly collect personal information directly from children under 13. Free sample and order forms are intended for parents, caregivers, educators, or other adults.
Your Choices
- Update or correct account or order information by contacting us
- Unsubscribe from marketing emails at any time
- Request access to or deletion of personal information we hold, subject to legal exceptions
Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. Checkout is handled through Stripe’s secure payment infrastructure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may link to third-party sites such as retailers or social platforms. Their privacy practices are governed by their own policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above will be revised when changes are posted. Continued use of the website after changes means you acknowledge the updated policy.
Contact Us
If you have questions about this Privacy Policy or your information, contact Gracie’s Garden, LLC at info@graciesgardenbookstore.com.