Returns
Returns may be requested within 30 days after your order is delivered. To qualify for a return, books must be unused, undamaged, and in their original, resalable condition.
Books with writing, stains, tears, bent or creased covers, damaged bindings, or other signs of use may not qualify for a refund.
Book sets must be returned as a complete set. We cannot accept partial returns of books purchased as part of a set or bundle.
To request a return, please contact us with your order number and the reason for the return before mailing the books back. Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the order arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Original shipping charges are nonrefundable.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If your books are damaged, defective, or different from what you ordered, contact us within seven days of delivery and include your order number and photographs of the issue.
When an order arrives damaged, defective, or incorrect, we will provide an appropriate replacement or refund at no additional cost to you.
Refunds
We will notify you after we receive and inspect your return. Approved refunds will be issued to the original payment method.
Please allow several business days for your bank or credit-card provider to process and post the refund after it has been issued.
Cancellations
Orders may be canceled for a full refund before they have been shipped. Once an order has shipped, it must be handled through the return process described above.
Final-Sale Items
Items clearly identified as final sale at the time of purchase cannot be returned unless they arrive damaged, defective, or incorrect.
Contact
For return requests or questions about this policy, contact us at info@graciesgardenbookstore.com.